Cashsweep1 Terms and Conditions – Malaysia Platform Usage Guide

1 Definitions and Scope of Agreement

In these Terms and Conditions, the following words and phrases carry the meanings stated unless the context requires otherwise:

• "cashsweep1" or "Platform" refers to the website, mobile app, and all services provided under the cashsweep1 brand.
• "Member" or "User" refers to any individual who has registered and holds an active account on the cashsweep1 platform.
• "Game" refers to all types of games available on the cashsweep1 platform, including slots, live casino, fish shooting games, and sports betting.
• "Transaction" refers to any financial activity including deposits, withdrawals, and fund transfers within the platform.
• "Bonus" refers to any free credits, bonus cash, or other benefits granted by cashsweep1 to members through promotions or loyalty programs.

These Terms and Conditions apply to all users of the cashsweep1 platform regardless of access method — whether via web browser, Android app, or iOS app. Continued use of the platform following any amendment to the terms constitutes acceptance of the revised terms.

2 Eligibility and Account Registration

2.1 Minimum Age Requirement

Use of the cashsweep1 platform is restricted to individuals who have reached the age of 18. cashsweep1 takes this responsibility seriously and enforces a strict age verification process. If you discover any underage individual using this platform, please contact our support team immediately.

2.2 Registration Process

To register a cashsweep1 account, you are required to provide accurate and up-to-date information, including your full name, a valid email address, and an active mobile number. False or incomplete information may result in your account being suspended or terminated without prior notice.

• Each individual is only permitted to hold one account only on the cashsweep1 platform.
• Registration using another person's information or a false identity is strictly prohibited.
• Cashsweep1 reserves the right to reject any registration application without providing a reason.
• The registered account is for the personal use of the account holder only and is non-transferable.

2.3 Identity Verification (KYC)

As part of cashsweep1's commitment to legal compliance and fraud prevention, all members are required to complete the Know Your Customer (KYC) process before their first withdrawal is processed. Required documents include a valid copy of your national ID or passport, as well as proof of current address.

3 User Account Management

3.1 Password Security

You are solely responsible for maintaining the confidentiality of your password and account login credentials. cashsweep1 will never request your password through any communication channel. If you suspect your account has been compromised, contact our support team immediately and change your password without delay.

• Use a strong password containing a mix of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for an added layer of security – this feature is available free of charge to all members.
• Do not share your login credentials with anyone, including family members.
• Log out of your account every time you finish using a shared device.

3.2 Account Information Updates

It is your responsibility to ensure all information in your cashsweep1 account remains accurate and up to date. If your phone number, email address, or bank details change, please update them in your account settings or contact customer support for assistance.

4 Deposit and Account Funding

4.1 Accepted Deposit Methods

Cashsweep1 accepts deposits via a variety of secure, licensed payment methods in Malaysia. All deposits are processed in real time or within the timeframe specified for the selected payment method.

• Online bank transfer (FPX) via all major Malaysian banks
• DuitNow – real-time transfer using phone number or IC number
• Touch 'n Go eWallet, GrabPay, MAE by Maybank, and other licensed digital wallets
• Visa and Mastercard debit cards issued by Malaysian banks

4.2 Deposit Limits & Conditions

The minimum deposit is RM 20 per transaction. There is no set maximum deposit limit for standard accounts; however, accounts may be subject to additional review for deposits exceeding certain amounts as part of our anti-money laundering (AML) compliance procedures.

All deposits must be made by the registered account holder using a payment method under the same name. Third-party deposits are not accepted and will be returned. cashsweep1 does not charge any processing fees for deposits — you receive the full amount you deposit.

5 Cash Withdrawal

5.1 Withdrawal Procedure

Withdrawals from your cashsweep1 account are processed via the same method used for your deposit. All withdrawal requests are subject to standard security checks before approval, ensuring transaction integrity and protecting your interests.

• Minimum withdrawal amount: RM 50 per transaction
• Processing time: 30 minutes to 24 hours on business days
• Withdrawals for accounts that have not completed KYC may take longer to process
• The registered bank details must match the name of the cashsweep1 account holder

5.2 Bonus Withdrawal Conditions

Funds earned from bonuses are subject to the wagering (rollover) requirements stated in the respective promotional terms before they can be withdrawn. Bonus funds that do not meet the wagering requirements are not eligible for withdrawal but will not be deducted from your actual cash balance.

6 Bonuses, Promotions, and Loyalty Programme

6.1 General Bonus Terms

All bonuses and promotions offered by cashsweep1 are subject to the specific terms and conditions stated in each promotional offer. The general terms applicable to all cashsweep1 bonuses are as follows:

• Each bonus may only be claimed once per member, household, or IP address unless otherwise stated.
• Cashsweep1 reserves the right to cancel or modify any promotion at any time.
• Bonus abuse, including using multiple accounts to claim bonuses, will result in bonus cancellation and closure of all accounts involved.
• Wagering requirements must be met within the time period stated in the relevant promotional terms.

6.2 VIP Loyalty Programme

Active cashsweep1 members are automatically eligible for our VIP loyalty programme. Loyalty points are accumulated based on valid wagering amounts and can be redeemed for game credits, special prizes, or other exclusive benefits. VIP tiers and associated benefits are subject to change at cashsweep1's discretion.

7 Game Rules and Fair Play

7.1 Fair Play

All games on the cashsweep1 platform use a Random Number Generator (RNG) certified by independent international auditing bodies. This ensures that every game outcome is completely random and cannot be manipulated by any party. The Return to Player (RTP) rate for each game is available in the respective game information.

7.2 Player Responsibilities

Players are solely responsible for their own betting decisions. cashsweep1 is not liable for any losses incurred as a result of those decisions. We encourage all players to set personal game limits and play within their financial means.

• Any technical disruptions during a game session will be resolved based on verified system records.
• Completed game results that have been credited to your account are final.
• Any dispute relating to game results must be submitted within 72 hours.

8 Prohibited Activities and Conduct

The following activities are strictly prohibited on the cashsweep1 platform and may result in immediate account closure, balance freezing, and legal action where necessary:

• Registering or using more than one cashsweep1 account
• Using automated software (bots), scripts, or any other method to automate gameplay
• Any attempt to exploit technical errors or bugs within the system
• Money laundering or use of funds from illegal sources
• Sharing your account with others or allowing another person to play using your account
• Using a VPN, proxy, or any other method to conceal your actual location
• Defaming, threatening, or behaving rudely toward staff or other players
• Any attempt to hack or interfere with the cashsweep1 platform's security systems

9 cashsweep1 Liability Limits

Cashsweep1 shall not be liable for any loss or damage arising from the following situations:

• Service disruptions due to scheduled system maintenance or technical emergencies
• Game losses arising from the user's own wagering decisions
• Unauthorised access to a user account resulting from the user's negligence in safeguarding their login credentials
• Payment processing failures caused by third parties such as banks or digital wallet providers
• Any indirect, incidental, or consequential losses arising from use of the platform

Cashsweep1 is committed to ensuring the platform operates smoothly at a 99.9% uptime rate. In the event of a prolonged service disruption, cashsweep1 will notify all members through official communication channels and take the necessary steps to resolve the issue.

10 Account Suspension and Closure

10.1 Voluntary Closure

You may close your cashsweep1 account at any time by contacting our customer support team. Before closure, please ensure all account balances have been withdrawn, as any remaining balance may not be recoverable once the account is fully closed.

10.2 Closure by cashsweep1

Cashsweep1 reserves the right to suspend or close any member's account in the event of a breach of these Terms and Conditions, suspicious activity, or for legal compliance reasons. In the case of a legitimate closure, any remaining balance (after deducting any bonus that does not meet the qualifying criteria) will be returned to the player within a reasonable timeframe.

10.3 Self-Exclusion

As part of cashsweep1's commitment to responsible gaming, members may apply to be excluded from the platform for a specified period or permanently. Self-exclusion requests can be made directly through account settings or by contacting our customer support team.

11 Privacy and Data Protection

Cashsweep1 is committed to protecting the privacy and personal data of all members. The collection, use, and storage of your personal data is governed by our separate Privacy Policy. By registering a cashsweep1 account, you consent to the collection and processing of your personal data as described in that Privacy Policy.

Your personal data will not be sold or shared with third parties for marketing purposes without your consent. cashsweep1 only shares data with third parties required for platform operations, such as payment providers and security auditors, and only to the extent necessary for those purposes.

12 Amendment of Terms and Conditions

Cashsweep1 reserves the right to revise, modify, or update these Terms and Conditions at any time in response to operational requirements, regulatory changes, or platform improvements. Any material changes will be communicated to all members through:

• In-app notifications on the cashsweep1 mobile app
• Notification email to your registered address
• Notices prominently displayed on the platform's home page

Continued use of the cashsweep1 platform after any amendment is published constitutes acceptance of the revised terms. If you disagree with any amendment, you have the right to close your account before the new terms take effect.

These Terms and Conditions are governed by applicable law, and any disputes arising will be resolved through a mutually agreed arbitration process. cashsweep1 always prioritises a fair and amicable resolution for all disputes submitted through our official support channels.